Reservation Policies Covid19

Reservation Policies Covid19

 

May 2020

Please refer to our Safety Plan for more information about our procedures during Covid19.

 

Reservation and seating policies

Nagomi Sushi is a reservation driven restaurant. We do welcome walk in guests and will accommodate them as much as possible. We are only allowed to have 30 guests in the dining room, according to the new BC Safety regulations. This has limited our capacity to very few tables to ensure there is 2 metres of distance between patrons. Therefore we won’t be able to take parties larger than 5 due to our small space and layout of the premises.

 

The lounge area is not available for the public at this time, we kindly ask everyone to wait outside while your table is ready.

 

We strongly encourage reservations, this will allow us to keep the accurate patrons number. We apologize in advance to the guests who we won’t be able to accommodate at certain times. We have limited our occupancy to 50%. This means we can have up to 30 guests in our dining room at the same time. Therefore we won’t be able to take parties larger than 5 due to our small space and layout of the premises. We will also require credit card information from all parties to ensure we don’t encounter no-shows.

 

Reservations are accepted by phone and email

 
A manager is here to answer the phone around 330pm every day. If you can’t reach us, please leave a message and we will return your call as soon as possible. Reservation request messages left on the answering machine are honored in the order they are received. Please clearly state name, and number of guests in party, date requested and especially your telephone phone number. There may be times where an employee states that a manager must call back to confirm. Please understand this is done only to ensure proper table spacing times for the day requested.

 

Reservation Timing Policy

Each table has a maximum of 1.5hr dining time, in order to accommodate the next reservations in a prompt manner, please be mindful of this when you plan your evening.

We accept Visa, Mastercard and Debit, and we encourage tap to avoid contact, if this is the case, your server will ask you how much gratuity you’d like to add (15%, 18%, 20%+). – No cash is allowed.

We thank you in advance for your patience with our staff, as we are doing our best to accommodate all your needs, with limited resources.

Parties that are late for their reservation time are given five minutes before we call the phone number that we have to ascertain arrival status. Given the limited seating of the restaurant, ten minutes late with no contact will void your reservation. Please understand, this is solely due to the size and seating capacity of the restaurant. If you are late, we urge you to contact us so we can make our best effort to accommodate you and your party. Again, due to our limited space and demand, a “No call” and/or “No show” will result in a $20 per person charge.

 

Can I order take-out?

Yes! We are very happy to announce that we are able to provide take-out options for our fantastic sushi. We offer take-out services for pick up only directly through our restaurant, please call 604-962-0404 to place a take-out order (Please don’t leave voicemails). Take-out orders require a minimum of 30minutes to be prepared with priority given to our in house guests over take-out. We reserve the right to stop accepting take-out orders at any given time. Our take-out menu during Covid19 is now available on our website, limited and some new unique dishes to be enjoyed in the comfort of your home.

Other Policies

  • We do allow guest to bring in their own wine with the exception of any wines / Sake we may have on our list. There is a corkage fee of $35.00 per bottle.
  • Guests with food allergies should inform your server at the beginning of your meal, prior to ordering. Please discuss your food allergies with the server so the chef can adjust your meal.
  • We have limited our beverage menu and will no longer provide cocktails.
  • Please follow the arrows when you’re walking in the restaurant.
  • Hand sanitizer is available at your convenience.
  • We accept Visa, Mastercard and Debit, and we encourage tap to avoid contact, if this is the case, your server will ask you how much gratuity you’d like to add (15%, 18%, 20%+). – No cash is allowed.

 

 

We thank you in advance for your patience with our staff, as we are doing our best to accommodate all your needs, with limited resources.