Reservation Policies Winter 20/21
Revised: January 2021
Please refer to our Safety Plan for more information about our procedures during Covid-19.
Reservation and seating policies
Nagomi Sushi is a reservation driven restaurant. We do welcome walk-in guests and will accommodate them as much as possible. Please note that due to Covid-19 we have a limited capacity to ensure there is at least two metres distance between patrons. BC mandates we are unable to accommodate groups larger than 6.
Reservations are accepted 1 month in advance by either phone or email. A manager is here to answer the phone from around 3:30pm everyday. If you can’t reach us, please leave a message and we will return your call as soon as possible. Reservation request messages left on the answering machine are honored in the order they are received. Please clearly state your name, number of guests in party, preferred date/time and a contact number. There may be times where an employee states that a manager must call back to confirm. Please understand this is done to ensure proper table spacing times for the day requested.
We require credit card information from all groups requesting to dine between December 16th 2020 and January 5th 2021 to confirm your reservation. We request at least 24 hours notice for a cancellation, if we do not receive 24 hours notice you may be charged a cancellation fee of $20 per person. Please email your completed form to email@example.com or call us at 604-962-0404.
The lounge area is not available for the public at this time, we kindly ask everyone to wait outside until your table is ready.
Reservation Timing Policy
In order to accommodate all reservations in a prompt manner we give each table a maximum of 1.5 hours dining time. All parties must be present prior to seating. If you’d prefer a more leisurely dining experience please reserve your table after 8:30pm.
Parties that are late for their reservation time are given 5 minutes before we attempt to call the phone number that we have to ascertain arrival status. Given the limited seating of the restaurant, ten minutes late with no contact will void your reservation and result in cancellation fee of $20 per person being charged. Please understand, this is solely due to the size and seating capacity of the restaurant. If you are running late, we urge you to contact us so we can make our best effort to accommodate you and your party.
- We request that all guests wear a mask when not at their table, and sanitize their hands upon entry.
- Due to our limited space – all strollers and sports equipment must be kept outside.
- Please give us notice if you require wheelchair access, so we can make necessary arrangements.
- We do allow guest to bring in their own wine with the exception of any wines / Sake we may have on our list. There is a corkage fee of $35.00 per bottle.
- Guests with food allergies should inform your server at the beginning of your meal, prior to ordering. Please discuss your food allergies with the server so the chef can adjust your meal.
- We accept Visa, MasterCard, Debit, CAD and USD cash (1 for 1).
Take-out and Delivery
We offer take-out or both food and liquor directly through our restaurant, please call 604-962-0404 to place a take-out order (please note orders made by voicemail or email are not accepted).
Delivery is available through Whistler Dine In.
We start accepting take-out orders from 4pm with our kitchen starting to prepare your order from 5pm everyday. Please note some menu items are not available for take-out. Please expect long waits, we have one phone line to serve you all and appreciate your patience. We reserve the right to stop accepting take-out orders at any given time.